Answers inbound customer service calls related to patient accounting questions, with some outbound follow-up on outstanding AR accounts during lower call volumes. Focus is on first-call resolution, escalating to issue experts when needed.
Key responsibilities:
- Handles inbound patient accounting calls professionally and without drops/abandons
- Identifies the reason for each call and resolves questions, concerns, or billing problems
- Refers complex matters to issue/content experts or escalates to a supervisor as appropriate
- De-escalates difficult calls while maintaining customer confidence in the resolution
Requirements:
- High school education or equivalent
- 1-2 years in an inbound call center or customer service environment
- Hospital patient account billing experience, or knowledge of third-party reimbursement from insurance companies and government payers, is a plus
- Ability to interpret and apply reimbursement aspects of managed healthcare contracts
Benefits include medical/dental/vision, 401(k) with up to 6% match, 10 paid holidays (time and a half when worked), HSA/FSA options, and minimum 12 days PTO. Conifer is part of the Tenet Healthcare family.