Owns end-to-end patient statement workflows across 260+ optical practices, working cross-functionally with internal teams, practices, and external partners to resolve billing issues and enhance operational workflows. Optical/vision industry experience is highly preferred.
Key responsibilities:
- Reviews, distributes, and follows up on patient statements, resolving billing inquiries across the practice network
- Tracks patient statement activity, aging, and outstanding balances with reporting to leadership
- Coordinates with practices, internal RCM teams, and vendors to resolve billing discrepancies
- Manages and resolves RCM support tickets (Freshservice), including documentation and escalation
- Navigates multiple practice management systems to extract and analyze patient AR data
- Troubleshoots data files across formats (CSV, XLS, PDF, TXT)
Requirements:
- High school diploma/GED
- 2-5 years of healthcare RCM/administrative experience
- Experience with patient statements, billing support, or healthcare administration
- EMR software knowledge and Microsoft Office proficiency
- Strong communication, organization, and independent problem-solving skills